Personal Improvement and Productivity Training for Employees

Business Management	Communications	Customer Service
Sales Skills	Supervision	Team Building
Leadership	Performance Management	Human Resources
Personal Career	Personal & Family Time	Staying Positive

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Productivity Training

BUSINESS MANAGEMENT

• Basics of Effective Communication. How to understand the communication process, ways to help you send clear and consistent messages, methods to help you seek understanding.
• Executive-to-Employee Communication Strategies. How to capture the value of direct communication, tips for selecting appropriate communication methods, ways to maintain your credibility with employees.
• Financial Basics for Non Financial Managers. How to understand basic financial structure, what to look for in financial reports, how to manage your financial position.
• Intercultural Business Etiquette. Techniques to communicate with sensitivity, ways to succeed in global business, how to socialize confidently with international associates.
• Managing a Virtual Office. How to educate yourself about virtual office programs, techniques to coach the virtual office employees, methods to establish office requirements.
• Organizing Your Workspace. COMMIT to being organized, TACKLE the task, MAINTAIN your organization.
• Understanding and Using Contracts. How to create enforceable contracts and get what you expect, tools for avoiding misunderstandings and disputes, ways to get out of a contract.

• Appreciating Personality Differences. How personality is formed and described, how to recognize and accept personality styles, ways to improve relationships through versatility.
• Basics of Effective Communications. How to understand the communication process, ways to help you send clear and consistent messages, methods to help you seek understanding.
• Conflict Intervention. How to assess the climate of a conflict, methods to help you set the stage for a positive outcome, smart techniques to help you broker a resolution, advice to help you follow up on the resolution.
• Intercultural Business Etiquette. Techniques to communicate with sensitivity, ways to succeed in global business, how to socialize confidently with international associates.
• Internet Basics. How to master navigation, how to surf the "net," how to interact with confidence.
• Presentation Skills. How to plan an effective presentation, strategies for connecting with your audience, techniques for delivering a professional presentation.
• Providing Effective Feedback. How to appreciate the value of feedback, ways to help you apply the right feedback techniques, smart techniques to help you foster a nurturing environment.
• Setting Performance Goals and Expectations. How to get everyone marching to the same drum, methods to help you review performance goals regularly, smart techniques to help you get results.

• Building Strong Customer Relationships. Tips to help you know your customer, methods to help you develop a customer focus, smart techniques to help you implement a customer service program, tips to maintain a customer friendly culture.
• Dealing With Difficult Customers. How to understand your difficult customers, effective ways to respond to customer complaints, methods for securing future business.
• Telephone Skills for Quality Customer Service. How to use proper telephone skills, strategies for managing the discussion, ways to focus on customer satisfaction.

• Basics of Effective Selling. How to prepare to sell, how to conduct a sale, how to follow through on the sale.
• Closing the Sale. How to prepare for a professional close, how to make your case for the sale, ways to confirm and complete the sale.
• Creating an Effective Sales Team. How to establish a strong but flexible framework, how to build the capabilities for the sales team, ways to achieve sales results.
• Mastering Cold Calls. How to prepare for a professional cold call, how to develop a winning mindset for cold calling, ways to improve your effectiveness at handling cold calls.
• Negotiating for the Sales Professional. How to effectively plan for your success, skills for building rapport, how to secure a commitment, how to create winning results.
• Qualifying Sales Prospects. How to find the right pool of prospects, methods to make qualifying calls, how to transition into requesting an appointment.
• Successful Negotiation. How to understand negotiation, the steps of the negotiation process, ways to apply effective tactics.
• Telephone Sales Skills. How to prepare to make telephone sales calls, how to take action and make the calls, ways to close the sale.

• How to Delegate. Lessons to help you define the task, how to make the assignment and delegate the work, the need to assure results.
• Leading Effective Meetings. The importance of meeting preparation, the art of effectively conducting and leading meetings, smart techniques to determine you meeting's results.
• Managing Projects. How to define the requirement of a project, what goes into planning the work, how to successfully manage implementation of a project.
• Succeeding as a Supervisor. How to ensure that your unit's work gets done properly, promptly, cost-effectively and safely, how to develop your employees, how to construct a network of influence among your peers and bosses.

• Appreciating Personality Differences. How personality is formed and described, how to recognize and accept personality styles, ways to improve relationships through versatility.
• Becoming an Effective Team Member. How to start with a clear team vision, methods for expanding your interpersonal abilities, ways to share responsibility for team results.
• Building a Successful Team. Keys to creating a clear vision of team success, how to guide the team through development phases, ways of empowering the team to achieve results.
• Leading Effective Teams. How to focus your team on results, methods to help you provide structure to you team, smart techniques to help you build teamwork.
• Problem Solving as a Team. How to encourage collaboration on your team, tools to help your team follow a standard practice, ways to reinforce you team's solution.

• Applying Leadership Basics. Tips to help you define you task, methods to help you build relationships, smart techniques to help you direct the effort. 
• Coaching and Counseling. Distinguish between coaching and counseling, initiate the process, ensure a constructive outcome.
• Creating a Strong Leadership Team. How to build a solid working relationship, the importance of creating and maintaining a shared vision, how to set clear priorities.
• Delegating. Lessons to help you define the task, how to make the assignment and delegate the task, the need to assure results.
• Developing a Strategic Plan. How to develop a mission statement, how to craft the plan, how to convert the plan into action, how to evaluate performance at all levels.
• Leading Effective Meetings. The importance of meeting preparation, the art of effectively conducting and leading meetings, smart techniques to determine you meeting's results.
• Executive-to-Employee Communication Strategies. How to capture the value of direct communication, tips for selecting appropriate communication methods, ways to maintain your credibility with employees.
• Managing Change. The importance of implementing a plan, the three phases of transition, the need to assure results.
• Motivating Employees. How to build a motivating environment, ways to demonstrate motivation-building respect, how to implement a long-term motivational strategy.
• Solving Problems as a Team. How to encourage collaboration on your team, tools to help your team follow a standard practice, ways to reinforce your team's solution.

• Conducting Performance Reviews. How to begin the process, techniques to discuss performance, the importance of encouraging achievement.
• Disciplining and Redirecting Employees. How to identify substandard performance or unacceptable conduct problem, how to correct performance, how to proceed if formal discipline becomes necessary.
• Recognizing Employee Performance. Tips to help you lay the groundwork, methods to help you know your options, smart techniques to help you deliver recognition effectively.
• Setting Performance Goals and Expectations. How to get everyone marching to the same drum, methods to help you review performance goals regularly, smart techniques to help you get results.

• Dealing with Violence in the Workplace. How to understand violence in the workplace, how to reduce the risk of a violent incident, how to manage potentially violent situations.
• Discharging Employees. How to identify when discharge is appropriate, tools to help you prepare for the discharge, how to communicate the decision.
• Interviewing Job Candidates. How to prepare so you get the results you want, what goes into conducting a successful job interview, how to evaluate and select the best candidate.
• Moving from Trainer to Performance Consultant. How to define the opportunity, ways to develop performance consulting skills, tips for promoting strategic relationships.
• Preventing Sexual Harassment for Employees. The issues related to sexual harassment, how to set a positive example for others, techniques for maintaining your awareness.
• Preventing Sexual Harassment for Leaders. The issues related to sexual harassment, how to set a positive example for others, techniques for creating a harassment-free organization.
• Valuing Diversity. How to appreciate the advantages of diversity in the workplace, ways to overcome the barriers to change, techniques to promote diversity in your organization.

Personal Improvement Programs

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PERSONAL CAREER

• Achieving Personal Goals. Tips to help you define your goals, methods to help you work toward your goal, smart techniques to help you follow through on your plans.
• Interviewing Skills for Job Candidates. How to prepare for a strong interview, ways to help promote your best image, techniques for how to follow up after the interview.
• Managing Stress. How to understand stress, methods to help you develop a systematic approach, smart techniques to help you implement a plan of action.
• Recognizing and Avoiding Burnout. The emotional procession of burnout, how to identify the signs of burnout, techniques for getting back on track.
• Recognizing and Managing Anger. How to identify the different sources of anger, tools to help you recognize how anger manifests, how to manage the anger.
• Time Management. Ways to determine the best payoffs for you, ways to plan your activities to save time, effective ways to control time wasters.

• Balancing Work and Family. Ways to individualize a plan for balancing work and family obligations, skills needed for balancing various demands, how to maintain a better balance between work, family and personal needs.
• Choosing a Childcare Provider. How to evaluate your family's needs, ways to research various types of daycare, what to do when you visit daycare centers, how to select the best daycare center.
• Developing a Child's Critical Thinking Skills. How to assess the child's critical thinking abilities, ways to promote opportunities for critical thinking, ideas on how to design a long-term strategy for building critical thinking skills.
• Guardianship Decisions for Elderly Loved Ones. Tips to help you develop a plan, guidelines to help you make the optimum choice for care, wise techniques to help you follow through on your plans.
• Managing Your 401(K). How to effectively plan for your 401(K) investment, skills for investing your 401(K), how to ensure account growth while you withdraw your money.
• Overcoming the Loss of a Loved One. How to understand the impact of loss, ways to help you know what to expect in the grief process, support for your need to grieve.
• Personal Financial Planning. How to know your "financial" self, ways to plan for the future, techniques to implement your plan.
• Recognizing and Responding to Signals of Violence. How to identify warning signs of potential violence, methods to prevent or stop violent behavior in a child or adolescent, ways to evaluate progress.

• Applying Emotional Intelligence in the Workplace. How to think intelligently about emotions, the keys to behaving wisely, techniques for fostering emotional intelligence in others.
• Managing Stress. How to understand stress, methods to help you develop a systematic approach, smart techniques to help you implement a plan of action.
• Recognizing and Avoiding Burnout. The emotional procession of burnout, how to identify the signs of burnout, techniques for getting back on track.
• Recognizing and Managing Anger. How to identify the different sources of anger, tools to help you recognize how anger manifests, how to manage the anger.
• Time Management. Ways to determine the best payoffs for you, ways to plan your activities to save time, effective ways to control time wasters.